Important information about our products and services
Last Updated: November 2024
These terms and conditions govern your use of Ice Me Nice products and services, trading as Ice Art Cape Town. By placing an order or using our services, you agree to these terms.
All products are subject to availability. We reserve the right to limit quantities or discontinue products without prior notice. In the event a product is unavailable after an order is placed, we will notify you promptly and offer a suitable alternative or full refund.
All prices are quoted in South African Rand (ZAR) and include VAT where applicable. Prices are subject to change without notice. The price charged will be the price displayed at the time of order confirmation.
Payment is required in full before delivery unless otherwise agreed in writing for approved account holders. We accept credit cards, debit cards, EFT, and cash on delivery for approved accounts. Failed payments may result in order cancellation.
An order is confirmed when you receive written confirmation from us via email or other communication. We reserve the right to refuse or cancel any order at our discretion.
Standard product orders may be cancelled up to 24 hours before scheduled delivery for a full refund. Custom orders cannot be cancelled once production has commenced. Cancellation fees may apply for last-minute cancellations.
We deliver throughout Cape Town and surrounding areas. Delivery to areas outside our standard zone may incur additional fees and is subject to availability.
Delivery times are estimates only and not guaranteed. We will make reasonable efforts to deliver within the specified timeframe. Delays due to weather, traffic, or circumstances beyond our control do not constitute grounds for cancellation or refund.
Someone must be available to receive the delivery at the specified address. If no one is available, we may leave the ice in a safe location at our discretion, or reschedule delivery for an additional fee. The customer is responsible for ensuring adequate freezer storage is available upon delivery.
Ice is packaged to maintain quality during standard delivery times. Minor surface melting during transport is normal and does not affect product quality. Inspect products upon delivery and report any significant issues within 2 hours of receipt.
If delivery cannot be completed due to incorrect address, unavailability of recipient, or other customer-related issues, redelivery fees will apply. Products cannot be returned once delivered.
We guarantee our ice is produced to the highest standards using purified water and proper hygiene practices. All ice is food-safe and suitable for consumption.
Due to the perishable nature of our products, we do not accept returns once delivered. If you receive damaged or defective products, contact us within 2 hours of delivery with photographic evidence. We will assess the issue and provide a replacement or refund at our discretion.
Custom orders are non-refundable once production has commenced. We will provide proofs for approval before production. Any changes after approval may incur additional fees.
Our ice products are intended for consumption in beverages and food presentation. Users are responsible for proper handling, storage, and use of products.
Once delivered, the customer assumes full responsibility for proper storage at appropriate temperatures (-18°C or below). We are not liable for quality degradation due to improper storage.
Ice Me Nice, its directors, employees, and agents shall not be liable for any indirect, consequential, or incidental damages arising from the use of our products. Our total liability shall not exceed the purchase price of the products in question.
While our ice is made from purified water, customers with specific sensitivities should contact us before ordering. We are not liable for allergic reactions or sensitivities.
When our products are used at third-party events or venues, the event organizer or venue assumes responsibility for proper handling and service. We are not liable for issues arising from improper handling by third parties.
Ice Me Nice, Ice Art Cape Town, and associated logos are trademarks of Ice Me Nice. Unauthorized use of our trademarks is prohibited.
All content on this website, including text, images, graphics, and designs, is protected by copyright and owned by Ice Me Nice or used with permission. Reproduction without written permission is prohibited.
Images of our products may be used by customers for promotional purposes with attribution. We reserve the right to use photographs of our products in customer settings for our own marketing purposes unless otherwise agreed in writing.
When creating custom logo ice, customers warrant they have the right to use the logos and designs provided. Customers indemnify Ice Me Nice against any claims arising from unauthorized use of intellectual property.
Custom designs created by Ice Me Nice remain our intellectual property. Customers receive a license to use the physical products but not to reproduce the designs without permission.
We collect personal information necessary to process orders and provide services, including name, contact details, delivery address, and payment information.
Personal information is used solely for order processing, delivery, customer service, and marketing communications (with consent). We do not sell or share personal information with third parties except as necessary to fulfill orders.
We implement reasonable security measures to protect personal information. However, no electronic transmission is 100% secure, and we cannot guarantee absolute security.
By providing your email address, you consent to receive marketing communications. You may unsubscribe at any time using the link provided in emails.
These terms are governed by the laws of South Africa. Any disputes shall be subject to the exclusive jurisdiction of South African courts.
We reserve the right to modify these terms at any time. Changes will be posted on this page with an updated date. Continued use of our services after changes constitutes acceptance of modified terms.
If any provision of these terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
We are not liable for failure to perform obligations due to circumstances beyond our reasonable control, including natural disasters, power failures, strikes, or government actions.
These terms constitute the entire agreement between Ice Me Nice and the customer, superseding any prior agreements or understandings.
For questions about these terms or our services, contact us:
By placing an order or using our services, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions.