Everything you need to know about premium ice
Our dense crystal ice holds longer than standard ice. Expect 30–60 minutes depending on use, ambient temperature, and liquid temperature. The slow-melting properties mean minimal dilution even as it gradually melts. In a cold drink, our ice can last significantly longer than regular ice cubes.
We use purified water and directional freezing techniques that force impurities and air bubbles out of the ice, resulting in 100% crystal clarity with zero cloudiness. The process involves filtering water multiple times and controlling the freezing direction to push impurities away from the final product.
Clear ice is denser than cloudy ice because it contains no air bubbles or impurities. This increased density means it takes longer to absorb heat and melt. Additionally, our larger cube and sphere shapes have less surface area relative to volume, further slowing the melting process.
Our standard products include 50mm cubes, 60mm spheres, and various gem cuts. Custom sizes and shapes are available for special orders. Contact us to discuss your specific size requirements.
Absolutely. We use food-grade purified water and maintain strict hygiene standards throughout production. All our ice is safe for direct consumption in beverages.
No. Our purified water and proper storage ensure the ice is completely tasteless and odorless, allowing the true flavors of your drinks to shine through.
For standard products, order directly through our online store at icemenice.co.za. For custom orders, bulk quantities, or special requirements, contact us via our contact form or call 066 253 6385.
We deliver throughout Cape Town and surrounding areas. For events outside our standard delivery zone, please contact us to discuss options. We can often accommodate special delivery requests with advance notice.
For standard products, we recommend ordering at least 3-5 days in advance. Custom orders require 1-2 weeks lead time depending on complexity. For large events, contact us as early as possible to ensure availability.
Same-day delivery may be available for standard products depending on current stock and delivery schedule. Contact us directly to check availability. Rush fees may apply.
Ice is carefully packaged in insulated containers to maintain temperature during transport. Each piece is individually wrapped or separated to prevent sticking and damage.
Yes. Logos, shapes, and sizes can be CNC-carved with lead time. Custom orders typically require 1-2 weeks advance notice depending on complexity and quantity. We can create virtually any design you can imagine.
Send us your logo or design, and our CNC carving technology will precisely etch it into crystal-clear ice blocks. We can work with various file formats and will provide a proof before production. The result is a stunning branded ice piece perfect for events and activations.
Minimum orders for custom CNC work vary depending on complexity. Generally, we require a minimum of 20-50 pieces for custom logo ice. Contact us to discuss your specific needs and get a quote.
Yes! Beyond our standard cubes, orbs, and gem cuts, we can create custom shapes for special events. Share your vision with us, and we'll work to bring it to life in ice.
For large custom orders, we can provide samples or test pieces. Contact us to discuss your project and sample requirements.
Store in a standard freezer at -18°C or below. Keep ice in its original packaging or an airtight container to prevent freezer odors from affecting the ice. Our ice can be stored for several weeks without quality degradation.
When properly stored in a freezer, our ice maintains its quality for several weeks. However, we recommend using it within 2-3 weeks for optimal clarity and freshness.
Yes, if you prefer to pick up your order. Bring a cooler with ice packs or dry ice for transport. We'll provide guidance on proper handling to maintain quality during transport.
Our packaging is designed to prevent melting during standard delivery times. If ice arrives compromised, contact us immediately. We stand behind our products and will make it right.
Standard products like cubes and orbs are available in packs of 10. For custom orders and bulk quantities, please contact us for pricing and minimums.
Yes! We offer competitive pricing for bulk orders, regular customers, and event packages. Contact us with your requirements for a custom quote.
We accept credit cards, debit cards, EFT, and cash on delivery (for approved accounts). Online orders are processed securely through our e-commerce platform.
Yes, we offer account facilities for bars, restaurants, and regular corporate clients. Contact us to discuss account terms and setup.
Delivery fees vary based on location and order size. Many orders within Cape Town qualify for free delivery. Check at checkout or contact us for specific delivery costs.
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